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How to optimize Genesys cloud services to maximize ROI throughout its lifecycle
https://www.storeboard.com/blogs/business-opportunities/how-to-optimize-genesys-cloud-services-to-maximize-roi-throughout-its-lifecycle/5527174  
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Contact centers adopt omnichannel CX solutions, such as Genesys, to give consumers a seamless experience, the type that 9 out of 10 customers want.
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