A CX solution's lifecycle has multiple stages, which are technically complex and easy to get wrong. However, if left unaddressed, they could even hamper an organization’s goals.
In subsequent sections, we will explore what challenges occur throughout the project’s lifecycle and how to mitigate them with a CX management platform. To improve migration, automated CX management platforms can translate the legacy data into the format for the Genesys platform without engineers having to work on every line of code.
|