The key to retaining customers and maximizing CX ROI |
Posted: October 23, 2021 |
Every contact center wants to maximize CX ROI, but isn’t always able to hit the mark. This is because the key to maximizing CX ROI is improving customer retention through higher quality CX services. To provide a high-quality CX service and maximize ROI, however, contact centers need to obtain a deeper understanding of their customers. With customers more particular about the quality of service they receive, it is important to understand their needs to improve CX ROI Learn more, here
|
||||||||||||||||||||||||||||||||||||||||||||||||||
|